BUD Terms of Service

Effective Date: October 26, 2026

1. Provider, Eligibility, and Agreement

BUD is a homeowner decision-making consulting service provided by Designed Happy, LLC ("Provider," "we," "us," or "our") through professionals assigned by Provider.

By enrolling, you ("Client") agree to these Terms of Service.

To enroll or participate in BUD, you must:

• Be at least 18 years old.
• Reside in the United States.
• Own the property being discussed or have appropriate authority to participate in decisions concerning it.
• Provide accurate enrollment and contact information.

Provider may decline or terminate an engagement if these eligibility requirements are not met, subject to applicable refund obligations.

Each adult participant agrees to applicable participation, confidentiality, and recording requirements individually. One participant's acceptance does not automatically bind another adult.

Provider contact information:

Designed Happy, LLC
10524 Detrick Ave, Floor 2
Kensington, MD 20895
tj@designedhappy.com

2. Scope of Services

BUD provides personalized consulting to help homeowners clarify priorities, explore options, and make decisions concerning their homes.

Each enrollment includes:

• Three 60-minute Zoom consulting meetings with an assigned BUD professional.
• Exercises, educational resources, and decision-making tools selected for the household's circumstances.
• A written BUD Plan summarizing relevant discoveries, considerations, and potential next steps.

The engagement ordinarily takes place over three consecutive weeks.

BUD provides education and decision-making facilitation. It does not provide architectural drawings, engineering, construction documents, permitting, inspections, contractor supervision, construction administration, workmanship evaluations, or mediation of construction disputes.

Information concerning costs, financing, building materials, schedules, property values, construction methods, and possible improvements is provided for educational and planning purposes. It is not a guarantee of feasibility, suitability, accuracy, or results.

3. No Architect-Client Relationship

BUD consulting is distinct from professional architectural and design services.

An assigned professional may hold an architecture, design, or other professional license. Such credentials do not, by themselves, establish that the professional has been retained to perform licensed professional services for the Client.

Enrollment in BUD does not establish an architect-client relationship, appoint an architect of record, or constitute a professional architectural-services agreement.

BUD discussions, exercises, and plans are not architectural drawings, code-compliance certifications, engineering analyses, construction instructions, or professional approvals of proposed work.

The Client is responsible for separately engaging appropriately licensed or qualified professionals for any work requiring specialized services.

Any architectural or design-services engagement with Designed Happy requires a separate written agreement specifying the services and obligations involved.

Nothing in these Terms excludes professional duties or statutory obligations that cannot lawfully be waived.

4. Client's Sole Responsibility for Decisions

ALL DECISIONS REGARDING THE CLIENT'S HOME, PROPERTY, FINANCES, CONTRACTORS, PURCHASES, CONSTRUCTION PROJECTS, AND RELATED MATTERS ARE THE CLIENT'S SOLE RESPONSIBILITY.

BUD provides perspectives, questions, observations, educational information, and possible courses of action. Provider does not make decisions for the Client or assume responsibility for implementing them.

The Client retains complete discretion over whether to accept, reject, investigate, modify, or act upon any information or recommendation.

The Client is responsible for independently verifying all matters relevant to an intended decision, including structural conditions, building codes, zoning, permits, costs, financing, materials, contractors, property values, safety, and feasibility.

To the fullest extent permitted by law, the Client knowingly accepts the risks and consequences of decisions made during or after participation in BUD, including decisions influenced by its discussions, recommendations, exercises, or written materials.

No recommendation constitutes a guarantee of project success, financial outcome, suitability, or performance.

5. Products, Vendors, and Financial Relationships

BUD professionals may discuss or recommend products, materials, manufacturers, contractors, suppliers, consultants, and other third-party goods or services.

Provider does not manufacture, install, test, certify, warrant, or guarantee third-party goods or services through a BUD engagement.

To the extent permitted by law, Provider is not responsible for manufacturing defects, defective product batches, installation errors, performance deficiencies, supplier delays, or other acts or omissions of independent third parties.

The Client is responsible for independently verifying product suitability, specifications, warranties, installer qualifications, and contractual terms before purchasing or proceeding.

Disclosure of commercial relationships: Designed Happy also provides architectural and interior design services and sells or supplies products, including custom cabinetry, furniture, and related goods. Provider or its affiliates may have supplier relationships, trade discounts, commissions, markups, or other financial interests in products or services discussed during BUD.

Material financial relationships relevant to a specific recommendation will be clearly disclosed when that recommendation is made.

Clients are not required to purchase any product or service from Designed Happy or from a recommended third party.

Products sold directly by Designed Happy and professional services separately contracted with Designed Happy are governed by their respective agreements and applicable law. Nothing in these Terms eliminates obligations arising under those separate agreements.

6. Scheduling, Late Arrivals, No-Shows, and Expiration

Each engagement ordinarily reserves four consecutive weekly appointment slots, at the same day and time, to accommodate three consulting meetings.

The Client attends three meetings and releases the fourth unused appointment. Releasing that appointment does not constitute a cancellation penalty, forfeited meeting, or additional service.

All three meetings must be completed within six weeks of enrollment unless Provider approves an extension in writing.

Appointments may be rescheduled subject to availability and the six-week deadline.

Late arrivals: Provider will keep the Zoom meeting available for 15 minutes after the scheduled start time. Participants arriving within that period may attend, but the meeting ordinarily ends at its originally scheduled time.

No-shows: If no authorized household participant joins within 15 minutes after the scheduled start time, the appointment is considered a no-show.

Each enrollment includes one courtesy no-show reschedule, subject to available appointments and the six-week completion deadline. The courtesy no-show does not count as a used meeting.

After that courtesy has been used, any additional no-show counts as one of the three included meetings, is considered a used session, and does not entitle the Client to a replacement meeting or refund.

A meeting canceled by Provider does not count as used.

Expiration: Meetings not completed within six weeks of enrollment are forfeited, without refund, except where Provider caused the inability to complete the meetings or applicable law requires otherwise.

7. Assigned Professionals and Household Participation

Provider determines which qualified professional or professionals are assigned to each engagement.

Provider may use employees, independent contractors, or other authorized professionals and may reassign or substitute professionals as reasonably necessary. Enrollment does not guarantee service from any particular individual.

Provider remains the contracting party responsible for its express obligations under these Terms.

Additional adult household decision-makers are encouraged to participate. Each participant must accept applicable participation and confidentiality requirements and provide individual consent to recording or transcription before it begins.

Individual questionnaire and exercise responses are private by default and are not automatically available to other household participants.

Assigned professionals may review responses and selectively discuss or share relevant information as part of the facilitated engagement. Professional working notes are not automatically disclosed.

8. Cancellation, Refunds, and Provider Termination

Client cancellation: The Client may cancel before the first consulting meeting begins and receive a full refund of the amount actually paid, provided no session has already been counted as used under Section 6.

Once the first meeting begins, or a session is counted as used after exhaustion of the courtesy no-show allowance, enrollment becomes nonrefundable except as expressly provided in these Terms or required by applicable law.

Provider termination: Provider reserves the right to terminate an engagement at any time, with or without cause.

If Provider terminates before all three meetings have been used, the Client will receive a prorated refund based on the number of unused meetings. Each meeting represents one-third of the actual enrollment amount paid.

A meeting canceled by Provider before it occurs does not count as used.

Refunds will be made through the original payment method where practicable. No cash refund is available for a complimentary enrollment.

Cancellation requests must be sent to tj@designedhappy.com.

9. Designed Happy Design Credit

The net amount actually paid for BUD will be applied as a credit toward a qualifying separate architectural and/or design-services agreement with Designed Happy, LLC.

To qualify:

1. The agreement must provide for more than $35,000 in contracted architectural and/or design professional-services fees, excluding construction costs and third-party product purchases.
2. The qualifying agreement must be signed after enrollment and within six calendar months after delivery of the final BUD Plan.
3. The agreement must concern the property and household associated with the original BUD enrollment.

The final Plan delivery date is the date Provider first electronically delivers the completed Plan or makes it available through the client portal with notification to the Client. Provider will maintain a record of that date.

If the engagement ends without delivery of a final Plan, the six-month credit eligibility period begins on the engagement's termination or expiration date.

The credit equals the amount actually paid after promotional discounts and refunds.

The credit is:

• Nontransferable to another person or household.
• Restricted to the property associated with the BUD engagement, unless Provider approves otherwise in writing.
• Available only once per enrollment.
• Not redeemable for cash.
• Unavailable for fully complimentary or fully refunded enrollments.

The credit is earned by timely signing a qualifying agreement; the professional services under that agreement need not be completed during the six-month period.

Provider will record the Plan delivery date and administer credit expiration and reminder communications accordingly.

There is no obligation to engage Designed Happy for additional services.

10. Meeting Recording, Transcription, and AI-Assisted Documentation

BUD may use audio recording, automated transcription, meeting note-taking technology, and AI-assisted documentation to prepare internal notes, meeting recaps, and written plans.

By accepting these Terms, the enrolling Client consents to these practices for their own participation.

Every participant must provide separate informed consent before recording or transcription begins at each meeting. Provider will obtain and document that consent through an appropriate verbal or electronic acknowledgment.

Recording or transcription will not begin until all participating individuals have provided the necessary consent.

If a participant declines consent, Provider will arrange an appropriate alternative or exclude that participant from the recorded or transcribed meeting.

Authorized service providers may process meeting information as described in the Privacy Policy.

Automated notes may contain errors and are subject to professional review. Raw automated notes are not automatically published to Clients.

11. Prohibition on Participant Recording

Clients and participants may not audio-record, video-record, screen-record, livestream, use automated meeting assistants, or otherwise capture BUD meetings without Provider's prior written permission and all consent required by applicable law.

Ordinary personal written notes are permitted.

Nothing in this provision prohibits legally protected conduct or the exercise of nonwaivable rights.

12. Intellectual Property and AI Training Restrictions

All original BUD exercises, questionnaires, frameworks, worksheets, teaching materials, methodologies, graphics, written content, plans, software, and other proprietary materials remain the property of Designed Happy, LLC or their respective rights holders.

Clients receive a limited, nonexclusive, nontransferable license to use materials supplied during the engagement for their household's personal decision-making.

Clients may not sell, publish, commercially reproduce, distribute, sublicense, or otherwise exploit proprietary materials without prior written authorization.

Clients may not use, upload, reproduce, submit, or supply BUD proprietary materials, exercises, methodologies, transcripts, or plans to train, fine-tune, develop, benchmark, evaluate, or improve artificial intelligence or machine-learning models, datasets, or systems without Provider's prior written consent.

These restrictions survive the completion, cancellation, or termination of the engagement.

13. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, BUD SERVICES, INFORMATION, MATERIALS, DISCUSSIONS, RECOMMENDATIONS, AND DELIVERABLES ARE PROVIDED "AS IS" AND WITHOUT EXPRESS OR IMPLIED WARRANTIES, EXCEPT FOR OBLIGATIONS EXPRESSLY UNDERTAKEN IN THESE TERMS.

Provider disclaims, where applicable and legally permissible, implied warranties including merchantability, fitness for a particular purpose, accuracy, completeness, and suitability for a particular project or decision.

Provider does not warrant that participation will produce financial savings, improved property values, favorable construction outcomes, reduced project costs, or any particular personal result.

Nothing in these Terms disclaims warranties or rights that cannot lawfully be excluded.

14. Assumption of Risk and Release of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE CLIENT KNOWINGLY AND VOLUNTARILY RELEASES DESIGNED HAPPY, LLC, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, ASSIGNED PROFESSIONALS, REPRESENTATIVES, AND AGENTS FROM CLAIMS AND LIABILITIES ARISING FROM THE CLIENT'S INDEPENDENT HOMEOWNER DECISIONS, IMPLEMENTATION ACTIVITIES, OR RELIANCE UPON INFORMATION OR OPTIONS DISCUSSED THROUGH BUD.

To the extent legally enforceable, this release includes claims arising from ordinary negligence in the provision of BUD consulting, third-party products or services, contractor performance, project costs, delays, and unsuccessful outcomes.

The release does not extend to gross negligence, reckless or intentional misconduct, fraud, nonwaivable professional duties, or other liabilities that applicable law prohibits releasing.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER AND THE RELEASED PARTIES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, including lost profits, property-value losses, construction delays, lost opportunities, or project-related economic losses.

For liability not otherwise excluded, the total aggregate liability arising from an enrollment shall not exceed the net amount actually paid for that enrollment, or $100 for a complimentary enrollment.

These limitations do not reduce refunds expressly owed under these Terms or limit liability that cannot lawfully be restricted.

16. Third-Party Claims and Indemnification

To the extent permitted by applicable law, the Client agrees to indemnify and hold harmless Provider and its representatives from third-party claims and reasonable associated expenses arising from the Client's independent implementation decisions, unauthorized use of proprietary materials, or material violation of these Terms.

This obligation does not apply to Provider's own conduct where indemnification is prohibited by law.

17. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO BRING CERTAIN CLAIMS IN COURT AND HAVE THEM DECIDED BY A JUDGE OR JURY.

The parties agree to attempt in good faith to resolve disputes informally. A party initiating a dispute must provide written notice describing the claim and requested resolution and allow 30 days for informal resolution before beginning formal proceedings.

Except for eligible individual small-claims matters, claims that cannot legally be arbitrated, and permitted judicial applications, disputes arising from BUD or these Terms shall be resolved by final and binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules.

The Federal Arbitration Act governs this arbitration provision where applicable. Arbitration costs and procedures are governed by applicable consumer rules and law.

30-day arbitration opt-out: Clients may opt out of this arbitration provision within 30 calendar days of enrollment by emailing tj@designedhappy.com with the subject line "Arbitration Opt-Out," together with their name and enrollment reference. Provider will acknowledge receipt. Opting out does not cancel enrollment or change the remaining Terms.

Arbitration will ordinarily take place remotely. Where an in-person hearing is necessary, Montgomery County, Maryland is the preferred location, subject to applicable consumer arbitration rules and mandatory law.

Eligible individual claims may be pursued in small claims court. Permitted judicial proceedings may also be brought to compel arbitration, enforce an award, obtain necessary interim relief, or protect intellectual property or confidential information.

CLASS ACTION AND JURY TRIAL WAIVER: To the fullest extent permitted by law, disputes shall be pursued individually rather than as class, collective, consolidated, or representative actions. For disputes subject to binding arbitration, the parties waive trial by jury.

Nothing in this Section prevents reports or complaints to regulatory authorities or waives rights that cannot lawfully be waived.

18. Governing Law and Court Venue

Maryland law governs these Terms, except where federal law or mandatory consumer protections control.

For court proceedings properly permitted under these Terms, the parties agree to jurisdiction and venue in the appropriate state court in Montgomery County, Maryland, or the federal court having jurisdiction over that county, except where applicable law requires or protects another forum.

19. Assignment and Business Transfers

The Client may not sell, assign, or transfer their enrollment, rights, or design credit without Provider's prior written consent.

Provider may assign this agreement in connection with a merger, acquisition, sale of business assets, corporate restructuring, or transfer of the BUD business, provided the assignee assumes the applicable contractual obligations.

An assignment does not reduce an existing Client's earned benefits or expand the transferability of the design credit.

20. Electronic Records, Signatures, and Notices

By affirmatively accepting these Terms during electronic checkout, the Client consents to entering this agreement electronically and receiving associated enrollment records, receipts, service notices, and communications electronically.

The Client agrees that electronic acceptance constitutes a legally effective signature to the extent permitted by applicable law.

Electronic documents may be accessed using a reasonably current web browser, email software, and an internet-connected device. Clients may retain records by saving, downloading, or printing them.

Clients may request paper copies, update electronic contact information, or withdraw consent to electronic delivery by contacting tj@designedhappy.com. Reasonable paper-copy requests will be fulfilled without a fee. Withdrawal of electronic-delivery consent may affect administration of an online engagement and will be handled consistently with applicable law and these Terms.

21. General Provisions

If any provision is found unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law, provided the fundamental agreement remains enforceable.

Failure to enforce a provision does not waive the right to enforce it later.

Intellectual property, confidentiality, liability limitations, indemnification, dispute resolution, and other provisions intended to survive shall continue following completion or termination to the extent applicable.

These Terms, the Privacy Policy, and the enrollment details accepted at checkout constitute the agreement governing BUD.

Separate architectural, design, cabinetry, furniture, or other professional-services and product agreements are governed by their own applicable terms.

Updates to these Terms will not retroactively alter an existing Client's agreed price, cancellation rights, or design-credit conditions.

Contact:

Designed Happy, LLC
10524 Detrick Ave, Floor 2
Kensington, MD 20895
tj@designedhappy.com

Version 2026-11-06-v4-bud